Most products carry a 30-day warranty on manufacturing defects only. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are not included in the warranty. Usage based defects include, but are not limited to: • Batteries that have been dropped. • Batteries that have been separated. • Wires that have become exposed. • Batteries that have broken inside a pocket, handbags, etc. • Batteries that have been exposed to water. • Cracked or broken clearomizers. You are entiled to an exchange only if a product has a factory defect.